Shipping policy

Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery Times

• Standard Shipping (Australia-wide): 2–6 business days
• Express Shipping (Australia-wide): 1–3 business days
• International Shipping: Delivery times vary depending on destination. Most orders arrive within 7–15 business days.

Shipping costs are calculated at checkout and vary based on location and shipping method.

Order Tracking

All orders include tracking details, which will be emailed to you once your parcel has been dispatched.

Delays

Please note: delivery times are estimates provided by postal carriers. VAYL is not responsible for delays caused by customs, postal services, or unforeseen circumstances.

Incorrect Address

Customers are responsible for ensuring shipping details are entered correctly. VAYL is not liable for lost parcels due to incorrect addresses.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at [your email] within 7 days of delivery. We will work with you to resolve the issue.